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The aim of the course is to guide participants in with the knowledge and confidence to handle difficult situations surrounding the service of alcohol and most importantly to deal with customers in a safe and lawful manner.

This course is recommended for all staff working on a licensed premises




90 minutes (online)


To offer the most up to date information for participants including latest legislation and advice on the development of safety policies and procedures. To build confidence when handling difficult situations and making choices in relation to the sale, service, and consumption of alcohol.

The RSA programme is supported by Failte Ireland, An Garda Siochana and the Royal College of Physicians of Ireland


  • Intoxicating Liquor Act
  • Prevention of alcohol sales to under 18s/Age Card
  • Refusal to serve alcohol to intoxicated customers
  • Handling difficult people and situations
  • Staying in control – developing a house policy
  • Facts about alcohol and its effects on the body
  • Your responsibilities – techniques on monitoring your bar area


Participants may wish to continue their studies with KWETB in a complementary area:

Classroom based:



Upon successful completion of the course, the learner will receive a Certificate of Completion from